Fifth Third Bank Cash Vault Supervisor - 1st Shift in INDIANAPOLIS, Indiana

JOB DESCRIPTION:

Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.

We employ about 18,000 people, and what we offer is:

# A chance for employees to build their future, with supportive career development and financial wellness programs.

# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.

# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

Central Operations is the home of over 2,300 employees who handle Fifth Third Bank's back-office functions and Contact Center services for nearly six million customers. Our goal is to operate as an efficient, behind-the-scenes machine to allow Fifth Third Bank transactions to be seamlessly executed for our affiliates and customers.

Supervises and monitors the workflow, productivity, quality, risk control, and team engagement of the cash vault non-exempt employees. Ensures staff compliance with Bancorp policies and procedures as well as the Cash Vault procedures and controls.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures thatactions and behaviors drive a positive customer experience. While operating within the Bank#s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

DUTIES AND RESPONSIBILITIES:

  • Coordinate and supervise the day-to-day workflow in the Cash Vault.

  • Responsible for prioritizing work and delegating tasks to ensure proper coverage of daily functions.

  • Ensure that production standards and quality standards are met and maintained.

  • Ensure that vault procedures and controls are followed at all times.

  • Ensure vault employees have appropriate access levels to systems/programs needed to perform their jobs.

  • Maintain optimum efficiency and cost effectiveness in a high volume environment.

  • Oversee and assist in resolving escalated operational issues, customer service issues and employee issues in a timely manner.

  • Oversee the training of new hires, ensuring a full understanding of the cash vault procedures and controls as well as the Bancorp procedures.

  • Meet individually with non-exempt staff on a monthly basis to discuss monthly productivity and quality numbers.

  • Conduct departmental meetings.

  • Schedule service calls for equipment repairs.

  • Ensure employees complete all annual compliance courses.

  • Perform quality checks of departmental work in accordance with the monthly self-assessment procedures.

  • Suggest new techniques to improve productivity to manager.

  • Serve as departmental resource for ongoing questions and problem solving on difficult issues.

  • Approve/verify deposit discrepancies and error corrections.

  • Familiarity with all essential duties and responsibilities of the non-exempt staff.

  • May be responsible for the periodic management of the entire cash vault.

  • Perform other duties as assigned.

SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential; developing the appropriate talent pool to ensure adequate bench strengthandsuccessionplanning; recognizing and rewarding employees for accomplishments.

Knowledge, Skills and Abilities :

High School diploma or equivalent. Associates Degree preferred.

  • Two (2) years banking operations experience preferably in a comparable environment.

  • Ability and willi

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.