Fifth Third Bank Space Coordinator in GRAND RAPIDS, Michigan
Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.
We employ about 18,000 people, and what we offer is:
# A chance for employees to build their future, with supportive career development and financial wellness programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.
It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.
The Space Coordinator role is responsible for tracking occupancy which includes understanding where vacancies exists, assigning space to best fit the strategic needs of the lines of business, as well as monitoring space usage to ensure thattherecordedstate is accurate. This position will work with Relationship managers and strategic planners on the assignment of space, assist with move coordination, event and conference room set ups as well as other tenant needs. The Space Coordinatorwillprovidesuperior support of these efforts in order to deliver a consistent, positive customer experience and in compliance of OurWorkplace EWS standards.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures thatactions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
DUTIES & RESPONSIBILITIES:
*Receive and manage customer move requests.
*Work with the Relationship manager and strategic planner -Assist in the assignment of space when needs arise.
*Read and interpret floor plans to assess space needs and moving arrangements
*Coordinate and oversee moves, ensuring appropriate vendors engaged, schedules are met, expectations are clear, etc., all in compliance with defined standards and processes
*Manage furniture and equipment requests.
*Collaborate across EWS and the lines of business to ensure that needs are fulfilled.
*Cultivate and maintain strong relationships with lines of business, vendor networks, etc.
*Maintain accurate records of space vacancies and track space inventory within a defined portfolio.
*Coordinate conference room set up.
*Provide event coordination, assist in space set up/reconfigurations, vendor access, deliveries, etc
*Help create processes and procedures to drive consistency and process improvement.
*Assist in obtaining appropriate approvals for space assignments/event scope.
*Work with HR Employee Relations and lines of business on ergonomic requests to ensure they are appropriately addressed/resolved
*Assist the Property Portfolio Manager in real estate issues when needed
*Provide superior service with utmost professionalism.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
*Strong customer service skills.
*Excellent organizational skills.
*Ability to multitask.
*Strong sense of teamwork.
*Good communication skills.
*Excellent problem solving skills.
*Proficient in Microsoft Office
*Familiarity with space planning applications a plus
*Ergonomic experience or certification a plus (willingness to obtain ergonomic certification required)
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.