Fifth Third Bank Business Controls Analyst II - Mortgage Servicing in GRAND RAPIDS, Michigan


Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.

We employ about 18,000 people, and what we offer is:

# A chance for employees to build their future, with supportive career development and financial wellness programs.

# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.

# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.


As first line of defense, conducts analysis related to identifying, assessing, mitigating, and managing risks necessary to comply with new or changing laws, regulations, regulatory guidance, and best practices deemed necessary by key stakeholders (suchasLegal, Compliance, Enterprise Risk and Audit partners). Supports Business Controls in advancing risk management, structure, processes, and tools in support of the organization's Enterprise Risk Management (ERM) framework. Transforms data intobusinessintelligence by developing and presenting information and insights to stakeholders. Monitors and manages risks to ensure compliance and validation of program effectiveness with assigned line of business or functional area, and Bancorpinitiatives.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures thatactions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.


-Assists Business Controls Manager with the development of strategies and the implementation of controls, policies, and procedures to increase effectiveness and efficiency related to the respective business or functional area.

-Provides relevant expertise and analysis to stakeholders related to the identification, assessment, control, monitoring, testing and reporting of risks.

-Investigates and assists in root cause analysis in instances of actual or potential operational loss.

-Gathers, analyzes, aggregates, and reports on risk data to develop solutions to analytical, implementation, and/or execution issues.

-Prepares status reports and presentations to keep all levels of management and internal partners abreast of key milestones, alternatives, and potential risks.

-Stays informed of industry best practices and regulations to ensure compliance with all applicable laws, standards, and requirements.

-Supports the resolution of Internal Audit, Compliance, or Risk Management related issues that could impact the confidentiality, availability, or integrity of data or processes.

-Highlights control breakdowns, inadequate processes, and unexpected events and implements corrective actions in partnership with Business Controls Manager to address process and control deficiencies.

-Builds effective relationships with other internal business control groups and the second and third lines of defense (such as Legal, Compliance, Enterprise Risk, and Audit).

-Collaborates with groups responsible for ensuring adequate information barriers are established, and the Bank's compliance with policies and processes are in place in order to control the flow of certain information.

-May facilitate the cross functional review of regulatory changes and assist in the documentation of material for final conclusion into the inventory system.

-Partners with business managers in implementing remediation actions per the Bancorp issues management framework and assists in the coordination of business ownership of processes, risks, controls, and tests.

-May assist in the coordination for updates to data in Open Pages.

-May help to conduct RCSA and facilitate sessions where risks and controls are rated.

-May assist in the external change management for Credit Bureau working with Centralized team and Business Control Managers as build out testing.

-Works with LOB to identify initial set of inherent risks and controls and identifies applicable governance processes.

-May assist in the determination of identifying loss events with applicable RCSA risks/processes and coordinate root cause analysis and action plan evaluation with LOB.

-Partner with Support Functions or Risk Experts to identify applicable Enterprise and Risk Appetite indicators; coordinate with LOB root cause analysis, action plan development and implementation.

-Collaborate with LOB on threshold evaluation and proposed changes and enter proposed indicators and changes in the GRC tool.



-Bachelor's degree or equivalent experience required (related field preferred). Master's degree in relevant field preferred.

-3-5 years of financial services industry, risk, business controls or compliance experience preferred.

-Professional verbal and written communication skills and the ability to communicate with discretion and understanding when confidentiality is needed.

-Must be analytical and possess ability to interpret and apply policies and regulations across a complex business.

-Must identify opportunities and take action to build trusting strategic internal and external relationships and networks.

-Must be approachable, collaborative, and have the ability to influence others through interpersonal skills, thrive in a fast-paced dynamic environment, and be comfortable quickly shifting priorities on short notice.

-Working knowledge of Microsoft Office products required.

-Ability to work with minimal supervision

-For Investment Advisors:

-FINRA Series 7 and 63/66 licenses preferred

-Knowledge of the securities industry and SEC / FINRA regulations is preferred

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.