Fifth Third Bank Business Banking Relationship Manager II in CLEVELAND, Ohio
Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.
We employ about 18,000 people, and what we offer is:
# A chance for employees to build their future, with supportive career development and financial wellness programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.
It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.
Fifth Third Bank's Business Banking division is recognized as an industry leader in helping companies reach their business goals as well as their personal financial goals. From treasury management solutions, to lines of credit and loans, to employee savings plans, we partner with small business owners to position their business for success.
GENERAL FUNCTION: Responsible for business development, relationship management and client experience of companies with annual gross sales of at least $2MM and generally less than $10MM. Assist the business owner inachievingtheirfinancialgoalsbyproviding smart financial solutions for both personal and business needs. Serve as a trusted advisor for these businesses; collaborate with a team of product partners utilizing the One Bank Sales Cycle tounderstandtheclients'/prospectsholistic business needs.Through such collaboration, develop revenue growth by identifying needs and providing needs based solutions and services to the client. Services would include loans, deposits, treasury management,andallother applicablebanking services. Position may belocated in Financial Center.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank#s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
. rospect for new clients by utilizing referral sources, existing clients, financial centers and centers of influence.
. Work with product partners (Affiliate- Retail IE, WMA, TMO, etc. and Bancorp- Vantiv, Paycor, etc.) to analyze, evaluate and develop a tailored relationship strategy for each client or prospect.
. Attend community and/or specific industry forums, conferences and/or meetings in order to broaden relationship networks, referral sources and continually deepen knowledge of trends, practices, services and the competitive landscape.
. Effectively retain and grow long term profitable "Lead" client relationships.
. Cross-sell all applicable 5/3 products and services to an existing portfolio of business customers and their owners/senior management with the ultimate goal of being clients' lead or primary bank.
. Responsible for planning and conducting relationship strategy and relationship review meetings with product partners.
. Coordinate all client-facing activities including credit support and other product partners.
. Conduct thorough effective pre-call planning, One Bank Consultative Sales approach and prompt post call follow up.
. Utilize the Bank's Customer Relationship Management (CRM) system for client activity tracking, call reports and pipeline management.
. Partner with Portfolio Managers and Credit Officers (Business Loan Center and Central Credit Utility) on credit requests and adhere to established Portfolio Management guidelines.
. Achieve credit standards and metrics in regard to asset quality, credit administration (matured/renewals, financial statement documents, covenant data integrity, matured notes and document exception) and RAROC.
. Monitor, on an ongoing basis, information concerning customer financial performance, condition, and industry trends to determine that any credit exposure is at an acceptable risk, and priced accordingly.
. Complete administrative responsibilities in a timely manner.
SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE & SKILLS REQUIRED:
. Bachelor's degree required or equivalent work experience.
. Minimum of 3 years sales experience; minimum of 3 years managing business banking or commercial relationships preferred.
. Formalized credit training or equivalent credit risk experience required. Underwriting experience preferred.
. Proven ability to build new and existing client business and provide a positive client experience.
. Strong business acumen, to include detailed analysis, review of financial statements and knowledge in advanced accounting principles.
. Thorough knowledge of Commercial & Treasury Management services as well as alternative lending and financing options.
. Ability to assess client needs, drivers of profitability, and corporate/personal life cycle optimizing financial solutions.
. Uses effective problem solving and analytical skills with ability to handle and prioritize multiple tasks.
. Demonstrates strong verbal and written communication skills, with particular emphasis on experience in face-to-face negotiations and group presentations.
. Champions the Bancorp vision and core-values through personal actions and leadership influence to promote high-performing work groups. Proven ability to work in a team-based sales environment.
. Must be proficient in all Microsoft Office software; familiarity with prospecting and CRM sales tools preferred.
. Regional /local travel
. Normal office environment with little exposure to dust, noise, temperature and the like.
. Extended viewing of CRT screen.
. Frequent travel possible depending on assignment.
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.