Fifth Third Bank Treasury Management Billing Specialist in CINCINNATI, Ohio
Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.
We employ about 18,000 people, and what we offer is:
# A chance for employees to build their future, with supportive career development and financial wellness programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.
It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.
Central Operations is the home of over 2,300 employees who handle Fifth Third Bank's back-office functions and Contact Center services for nearly six million customers. Our goal is to operate as an efficient, behind-the-scenes machine to allow Fifth Third Bank transactions to be seamlessly executed for our affiliates and customers.
GENERAL FUNCTION: Partners with the Implementation Project Managers, Treasury Management business line, IT, and other business partners to analyze standard client and business needs, document requirements, and resolvetechnicalimplementationproblems.Uses knowledge to resolve technical implementation issues and ensure that project goals are met.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank#s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
.Provides input to Project Managers and Commercial Clients when defining product specifications, project scope, and system requirements.
.Provides guidance and context in prioritizing and determining complexity of problems and requests.
.Provides input to project plans, work assignments, target dates and other aspects of assigned implementation projects.
.Partners with Product Management and the technical areas in the research and resolution of product, system, and conversion issues.
.Recommends improvement based on client interactions and experience with an emphasis on increasing customer experience.
.Assist in the development of strategic partnerships with the business unit in order to further develop a solid knowledge base of the business line, including the business plan, products, and processes.
.Continues to enhance a strong base knowledge of relevant product standardards as it relates to workflow, process, and problem resolution and provide input on improvement opportunities.
.Works to expand knowledge of the industry and the applications utilized by Fifth Third Bank, Commercial Treasury Management, and Clients by partnering with Product Management and other key business partners.
.May perform some aspects of Project Management.
.Other duties or projects as assigned.
SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
.Bachelor's degree with an emphasis in MIS, Finance, or Business or equivalent work experience.
.Two (2) years banking operations experience or related Treasury Management experience.
.Excellent analytical skills and problem-solving skills.
.Excellent verbal and written communication skills.
.Experience with Microsoft office products, such as Word, Excel, PowerPoint, Project, Access and Outlook
.Ability to balance multiple priorities and meet deadlines.
.Strong client-facing service orientation with ability to manage multiple projects simultaneously.
.Excellent attention to detail.
.Normal office environment with little exposure to dust, noise, temperature and the like.
.Extended viewing of CRT screen.
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.