Fifth Third Bank Speech & Voice Data Analyst in CINCINNATI, Ohio


Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.

We employ about 18,000 people, and what we offer is:

# A chance for employees to build their future, with supportive career development and financial wellness programs.

# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.

# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

Central Operations is the home of over 2,300 employees who handle Fifth Third Bank's back-office functions and Contact Center services for nearly six million customers. Our goal is to operate as an efficient, behind-the-scenes machine to allow Fifth Third Bank transactions to be seamlessly executed for our affiliates and customers.

GENERAL FUNCTION: This role is responsible for data mining and collection, and then interpreting data results using a variety of techniques, ranging from simple analysis to the creation of high quality reports used for operational andexecutive-leveldecision making. The Business Data Reporting Analyst is responsible for gathering data from a variety of internal systems, turning the data into information and information into insight to assist in business decisions. The person in thisposition willinterface with a variety of constituents including the Executive Management, Senior Management, and professional staff.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuresthatactions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.


. Design and develop scorecards and dashboards using Microsoft Office, Tableau and other data visualization tools for various organizational metrics, KPIs, and KRIs.

. Create or modify reports and presentations using best practices.

. Develop manual/automated reporting programs using data from in-house systems.

. Perform ad-hoc data analysis and manual data refreshes.

. Develop graphs, charts, pivot tables and raw data tables on a weekly, monthly and quarterly basis.

. Gather and analyze organizational data to identify trends for effective planning and decision making.

. Interpret data and trends to support recommendations for short and long-term operational planning.

. Monitor data quality, identify inconsistencies, and provide recommendations to optimize business data processes.

. Establish and monitor appropriate performance measures to ensure successful execution of the Information Security vision.

. Work closely with leadership to prioritize data and information needs.

. Develop executive-level reporting and presentations.



. Bachelor's degree in related field required with 5 years' experience in related business analyst or data/reporting analyst roles.

. Excellent interpersonal skills, including the ability to work across the organization

. A proven team player with the ability to partner, maintain and develop relationships.

. Critical thinker with excellent judgment and strong initiative

. Excellent written, verbal communication skills and presentation skills; very strong in one-on-one communications, as well as small and large groups. Able to facilitate meetings.

. Attention to detail and accuracy. Superior documentation and organizational skills.

. Advanced knowledge of PowerPoint, Excel and other data visualization and reporting tools

. Must be adaptable self-starter and work with minimal supervision. Must be able to juggle multiple projects and organize time effectively.

. Ability to develop with Visual Basic coding and Excel macros

. Familiarity with the Financial Services industry and regulatory governing bodies a plus.

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.