Fifth Third Bank Senior Product Manager # Digital Wallet in CINCINNATI, Ohio


Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.

We employ about 18,000 people, and what we offer is:

# A chance for employees to build their future, with supportive career development and financial wellness programs.

# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.

# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

Building upon a rich history of innovation in the payments space, the Fifth Third Payments and Commerce Solutions division combines existing businesses such as Treasury Management, Commercial and Consumer Card and Currency Processing Solutions with resources specialized in developing innovative commerce-enabled solutions. Our goal is to provide solutions for complex high-transaction industries and segments and to provide a deeper, more holistic experience to our customers. This division enables Fifth Third Bank to think comprehensively around our customers' needs before, during and after the payment transaction. We are a team of innovators focused on providing best in class solutions to our clients and leveraging technology to improve the overall customer experience.


The individual in this role is responsible for developing and executing the strategy for digital wallet, managing and growing the Bank's existing Digital Wallets, as well as expanding the features of these products to meet the needs of new markets and new use cases. He/she will also evaluate targeted payment opportunities across consumer payments ecosystems and identify those where the Bank can leverage its assets to create new value for our customers and new revenue streams for the Bank.


# Develop and maintain the strategic plan for Digital Wallet Payments

# Manage the implementation of new Digital Wallet functionality, products and services, working closely with a variety of business partners necessary to bring the product to market

# Manage enhancements and functionality rollouts for existing products and services

# Research competitor practices and pricing to ensure that Fifth Third digital wallets are competitive in features and pricing, and that quality service is being provided

# Effectively manage cross-functional teams of internal and external business partners on complex issues related to product development, implementation, and ongoing servicing

# Develop and maintain relations with key customers and internal business partners

# Apply strong financial skills to drive revenue growth and increase market penetration

# Develop new product pricing and update existing product pricing as necessary

# Establish annual goals and objectives

# Provide guidance to Finance for analysis of historical financial reporting, projections of financial results for future periods and annual budgeting.

# Ensure that Fifth Third Digital Wallets are designed and managed to minimize both financial and reputational risk to the Bancorp.

# Manage key relationships with vendor representatives and industry contacts, including negotiating agreements

# Monitor industry trends, including reading industry periodicals, web sites and other materials necessary to be an industry expert.

# Responsible for maintaining current knowledge or relevant network rules and regulations.


He/she will initially be an individual contributor. Over time as the Digital Wallet program matures, there is an opportunity to develop a team to support the product and achieve financial objectives.


# 10+ years of experience in the payments industry, particularly product development and management

# Bachelor's degree required. MBA or advanced degree a plus

# Capacity to quickly develop deep technical understanding of mobile wallet processing, technology and capabilities, along with monitoring key industry

# Customer focused and able to identify evolving innovation trends

# Excellent communication, influence and presentation skills

# Ability to drive results in a matrix environment

# Proven leadership ability to engage individuals and develop high performing teams

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.