Fifth Third Bank Product Portfolio Analyst-Retail Product. in CINCINNATI, Ohio
Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.
We employ about 18,000 people, and what we offer is:
# A chance for employees to build their future, with supportive career development and financial wellness programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.
It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.
In Retail at Fifth Third Bank, we continue to focus on delivering a world-class customer experience by keeping the customer at the center of everything we do. Our teams are fully committed to working as One Bank to provide our customers the financial support they need when they need it. Being a Fifth Third better means we are there for our customers and ready to earn their trust and confidence when providing solutions for their needs.
Analyze Retail product portfolios to identify behavioral and demographic segments and trends. Identify opportunities to improve the profitability of product portfolios. Partner with marketing and sales to build and execute programs that deliveroffersand messages to existing customers. Measure and analyze results of programs to determine success.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating
concerns, and personally following policies and procedures as defined. Accountable for always
doing the right thing for customers and colleagues, and ensures that actions and behaviors drive
a positive customer experience. While operating within the Bank's risk appetite, achieves results
by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
DUTIES & RESPONSIBILITIES:
. Work with and analyze large amounts of product portfolio and other data residing in multiple systems.
. Leverage analytical tools to conduct segmentation and trend analysis
. Create, distribute and present findings to senior management
. Develop understanding of profitability metrics associated with product portfolios.
. Maintain an understanding of consumer behavior trends and demographic segments within product portfolios and within the industry
. Lead analysis of peer benchmarking data
. Develop detailed business cases to support product enhancements, marketing programs and offers
. Partner with Marketing, Sales and IT to develop customer outreach, communication and offer programs that improve retention, activation and utilization of consumer products.
. Measure and analyze the results of retention, activation and utilization programs to determine success and profitability
. Establish, foster and maintain working relationships with business partners and peers within Finance, Credit Risk, Product Development, Marketing, Operations, Sales, IT, Legal and Compliance
. Responsible for assisting with Model Risk Management and CCAR activities
. Other duties as assigned.
MINIMUM KNOWLEDGE & SKILLS REQUIRED:
. Bachelor's degree in statistics, finance, economics, marketing or related field.
. Typically requires minimum of 3-5 years work experience, preferably in financial services
. Database and analytical experience required.
. Proficient with MS-Windows and other related PC applications. Knowledge of SQL or SAS preferred.
. Experience with all steps in the analytic process including problem definition, hypothesis development, program design, results analysis, summarizing and presenting analytics in an executive-ready format.
. Excellent analytical, written and oral communication skills.
. Ability to work both individually and as a member of a team.
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.