Fifth Third Bank Payments Lead Business Analyst in CINCINNATI, Ohio


Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.

We employ about 18,000 people, and what we offer is:

# A chance for employees to build their future, with supportive career development and financial wellness programs.

# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.

# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

Building upon a rich history of innovation in the payments space, the Fifth Third Payments and Commerce Solutions division combines existing businesses such as Treasury Management, Commercial and Consumer Card and Currency Processing Solutions with resources specialized in developing innovative commerce-enabled solutions. Our goal is to provide solutions for complex high-transaction industries and segments and to provide a deeper, more holistic experience to our customers. This division enables Fifth Third Bank to think comprehensively around our customers' needs before, during and after the payment transaction. We are a team of innovators focused on providing best in class solutions to our clients and leveraging technology to improve the overall customer experience.


Experienced Payment professional who conduct business analysis, improves process, and resolves problems.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.


# Strong knowledge of the Payments business line including strategy, business plans, products, processes and revenue streams.

# Lead creation of deliverables including market analysis, customer analysis, segmentation, business cases, business requirements, test plans, procedures, audit remediation, and process/product documentation.

# Review procedures and product features and recommend changes for improvement with an emphasis on risk control, customer experience and efficiency.

# Provide input for and assist in the creation of project plans, work assignments, target dates and other aspects of assigned projects.

# Acts as team leader for assigned projects.

# Identifies product enhancements, documents business needs and determines development impact to current system processing.

# Function as a liaison between the business line, operations, technical and external partners throughout the project cycle.

# Assume a primary role in the testing and implementation of new processes, applications, enhancements and/or conversions.

# Provide users with documentation and maintain manuals, training materials and other reference materials.

# Coordinate activities around user acceptance testing of product.


# Bachelor's degree with an emphasis on MIS, Finance, or Business or equivalent combination of education and experience. Master's degree preferred.

# Minimum 5-7 years experience in Banking, Systems or Operations

# Minimum 4 years experience in Payments Product groups including Treasury Management, Card Services, or Global Payments

# Possesses a broad understanding of Payments industry and supporting business system requirements

# Six Sigma Green Belt or PMP certification preferred

# Ability to lead large matrixed groups toward the development of common solutions

# Ability to manage multiple projects, work under pressure, and adapt to changes in the work environment

# Ability to present to senior leadership on sensitive subject matters

# Highly skilled in Windows based software programs (Outlook, Word, Excel, PowerPoint, Visio)

# Tableau and Access preferred

# Excellent analytical skills

# Excellent written/oral communication and presentation skills

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.