Fifth Third Bank Omni Channel - LOB Lead Business Analyst in CINCINNATI, Ohio


Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.

We employ about 18,000 people, and what we offer is:

# A chance for employees to build their future, with supportive career development and financial wellness programs.

# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.

# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

GENERAL FUNCTION: Lead liaison between line of business (LOBs), operational support and information technology. Responsible for analyzing non-standard business and user needs, document requirements, and resolve complex

system problems. Coordinates development and support for new and existing applications.

Possesses a sound understanding of business systems and industry requirements. Acts as a

team leader for assigned projects. Partners with the business unit to develop a solid knowledge

base of the business line, including the business plan, products, processes and revenue streams.

Coordinates business requirements definition, development, testing, implementation and support

for new and existing systems. Identifies, researches and analyzes production problems, develops

solutions and coordinates resolutions. Oversees enhancements in order to maintain productivity and


Responsible and accountable for risk by openly exchanging ideas and opinions, elevating

concerns, and personally following policies and procedures as defined. Accountable for always

doing the right thing for customers and colleagues, and ensures thatactions and behaviors drive a

positive customer experience. While operating within the Bank's risk appetite, achieves results

by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.


*Functions as the liaison between the business line, operations, and the technical areas throughout the project cycle.

*Acts as team leader for projects.

*Possesses strong knowledge of the business line, including the business plan, products, process

and revenue streams.

*Plays a key role in the planning, testing, and implementation of system enhancements and

conversions. Ensure system enhancements follow the appropriate IT guidelines, meet or exceed

user requirements, and are completed in a timely fashion. May performproject leader role for


*Identifies system enhancements, documents business needs and determines development impact

to current system processing. Works with programmers and users to ensure accuracy of


*Reviews operational procedures and methods and recommends changes for improvement with an

emphasis on automation and efficiency.

*Provides input into the creation of detailed project plans, work assignments, target dates and

other aspects of assigned projects.

*Provides guidance and context in prioritizing and determining complexity of problems and


*Partners with the technical areas in the research and resolution of system and process


*Identifies, researches, and analyzes production problems develops solutions, and resolves


*Works with programming resources (in house and third party) to ensure development work is

completed to specification.

*May perform some aspects of Project Management including but not limited to Approval

gathering, Readiness Assessments, and other artifacts and controls.

*Other duties as required.


Responsible for providing employees timely, candid and constructive performance feedback;

developing employees to their fullest potential and provide challenging opportunities that enhance

employee career growth; developing theappropriatetalentpooltoensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.


  • Bachelor's Degree or equivalent work experience.

  • Minimum four (5) years work experience in banking, financial services or related experience.

  • Minimum two (3) years of project management experience. Six Sigma Green Belt or PMP


  • Proven Leadership experience in areas of Operations, Manufacturing or Quality.

  • Possesses a broad understanding of business systems and industry requirements.

  • Ability to present to senior leadership on sensitive subject matters.

  • Ability to facilitate large groups toward the development of common solutions.

  • Exceptional verbal, written, and presentation communication skills.

  • Ability to multi-task and be flexible.

  • Ability to manage multiple projects, work under pressure, and adapt to sudden changes in the

work environment.

  • Proficient in Windows based software programs (Outlook, Word, Excel, PowerPoint, Access,


Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.