Fifth Third Bank Lockbox Associate - Retail and Wholesale - 2nd Shift in CINCINNATI, Ohio
Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. As The curious bank, we've staked our claim on looking at things differently, at being better listeners and at showing more commitment. This applies to our relationships with customers and employees alike.
We employ about 19,000 people, and what we offer is:
# A chance for employees to build their future, with supportive career development and financial wellness programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We're also a two-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.
It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.
Central Operations is the home of over 2,300 employees who handle Fifth Third Bank's back-office functions and Contact Center services for nearly six million customers. Our goal is to operate as an efficient, behind-the-scenes machine to allow Fifth Third Bank transactions to be seamlessly executed for our affiliates and customers.
Work Schedule is Monday-Friday 2pm-10pm
GENERAL FUNCTION: Selected candidates are intended to fill level two Retail or Wholesale positions across various job titles like, but not limited to, Image Specialist II, Data Entry / Transmission Specialist, Packaging Quality Specialist, andPaymentProcessing Specialist. Utilize high speed capture equipment, provide high quality images, perform required maintenance to equipment, and follow all established safety guidelines.
ESSENTIAL DUTIES AND RESPONSIBILITIES:
.Possess complete understanding of all department imaging machines with ability to troubleshoot
and problem solve on all equipment.
.Image checks utilizing Pass I function and encode and review quality of encoding during Pass II
.Provides high Level of communication throughout entire department as to volume needs
and impending deadlines.
.Communicate issues quickly to ensure resolution before deadline.
.Complete accurate documentation of all mechanical issues, communicate issues to service
provider and document the resolution of the issue.
.Identify and initiate all required service to support provider.
.Follow proper procedures to perform jam recovery.
.Collect and distribute batches of work from processing floor.
.Research and correct all rejects and missing items in a timely fashion.
.Research all items that did not encode.
.Research and recapture items that failed to capture properly during Pass I ensuring that
corrections are returned to the work flow in a timely fashion.
.Perform routine maintenance on transports including cleaning of sensors and all tracks and
replace MICR ribbons, belts, fuzzy rollers as required.
.Perform daily shift start up maintenance and again halfway through shift.
.Perform shift-closing procedures by cleaning machine and surrounding area.
.Complete all other work related functions deemed by management that are reasonable and
support the business needs.
.Complete End of Day tray listings, verifying date, amounts and encoding.
.Monitor and adhere to production deadlines.
.Other duties as assigned.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuresthatactions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
SUPERVISORY RESPONSIBILITIES: None
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
.High school diploma or its equivalent.
.One (1) year prior Imaging or related experience # prior Lockbox experience preferred.
.Ability to work in a fast-paced, deadline-driven production environment.
.Strong PC Skills including touch screen capability.
.Extremely detail oriented and highly organized.
.Demonstrate problem solving skills.
.Able to handle fluctuating volumes and repetitive motions.
.May be exposed to dusty conditions and loud noises.
.Work frequently consists of repetitive motions/keying.
.Extended viewing of computer screen.
.Standing required, up to the entire shift.
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.