Fifth Third Bank Homeowners Assistance Clerk in Cincinnati, Ohio


Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.

We employ about 18,000 people, and what we offer is:

# A chance for employees to build their future, with supportive career development and financial wellness programs.

# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.

# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

Mortgage Banking at Fifth Third Bank encompasses three sales channels # Retail, Direct and Correspondent. It also includes the operations side, with three major Fulfillment Centers in Cincinnati, Ohio; Grand Rapids, Michigan; and Chicago, Illinois. We offer many different mortgage loan options, and our customers look to us when they are thinking about buying a new home, building their dream home, refinancing their existing home, or exploring options for downsizing. Additionally, the Fifth Third partners with the Community College Foundation to bring the Financial Empowerment eBus to our communities. This bus is retrofitted as a mobile classroom that hits the streets to provide financial education on important topics including homeownership. We also play a key role in supporting homeownership by offering refinancing and modification opportunities.

GENERAL FUNCTION: Works under minimal supervision while performing various

clerical and system related tasks. Support staff for the Loss Mitigation group,

which resolves defaulted real estate loans. Files worked could relate to early,

mid or latestages(up to charge-off) of delinquency including loss mitigation,

bankruptcy pre charge-off, and charge-off and recovery collections. Analyst must

maintain departmental, investor and legal guidelines and is required to utilize

multiple systems.Proficient inMicrosoft Word, Access, PowerPoint and Excel is

essential.Responsible and accountable for risk by openly exchanging ideas and

opinions, elevating concerns, and personally following policies and procedures

as defined. Accountable for always doing the right thing for customers and

colleagues, and ensures that actions and behaviors drive a positive customer

experience. While operating within the Banks risk appetite, achieves results

by consistently identifying, assessing, managing, monitoring, and reporting

risks of all types.

DUTIES & RESPONSIBILITIES:. Ensures data integrity is

accurate by auditing remittances received from borrowers and attorneys. While

serving as a liaison with Consumer Loan Operations Department.. Responsible for

all Loss Mitigation outgoing mail, incoming fax retrieval, group voice mail

distribution and monitoring of group email box for the department.. Posts

transactions in computer files and updates files when needed.. Completes filing

and audit checks of completed Loss Mitigation files.. Creates and maintains

reports, spreadsheets records and logs and distributes them to management..

Reviews Loss Mitigation workout accounts for loan modification changes.

Coordinates corrections and adjustments through Consumer Loan Operations..

Performs research on consumer credit information, updating the credit bureau

when necessary to ensure accurate reporting on Loss Mitigation completed files..

Coordinates with Consumer Lending Recovery Department in Grand Rapids the

exchange of agreements and repayment plans on deficiency balances.. Resolves

complex problem requests received, referring only highly complex requests to the

Supervisor.. Communicates issues, as needed, to management team.. Prioritizes

activities to meet workload demands.. Records all completed tasks via the

collection system.. Successfully completes assigned projects using

business-related applications such as CACS, Access and/or Excel.. Perform other

duties as assigned.


KNOWLEDGE & SKILLS REQUIRED:* High school diploma or equivalent.* Minimum one

year of clerical experience within the legal or collections field.* Working

knowledge of collection processes and procedures.* Knowledge of Fair Debt

Collections Practices Act.* Excellent oral and written communication skills.*

Strong attention to detail.* Strong focus on time management and ability to

handle multiple job functions.* Strong knowledge of the keyboard, personal

computers, and various software


Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.