Fifth Third Bank Group Manager, End User Hardware Computing Services in Cincinnati, Ohio

JOB DESCRIPTION:

Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.

We employ about 18,000 people, and what we offer is:

# A chance for employees to build their future, with supportive career development and financial wellness programs.

# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.

# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

Information Technology's vision is to be recognized as an industry-leading services company by efficiently delivering solutions and services our customers can rely on. We strive to create a business-focused team that drives significant value for the Company while building customer-centric service delivery models through the integration of technologies, data, and processes. Our customers' trust is earned through the effective delivery of resilient, secure products and services while balancing business needs with industry and regulatory requirements.

Fifth Third Information Technology is comprised of several areas including: Commercial IT, Consumer IT, Payments IT, Infrastructure IT, Enterprise and Corporate Applications as well as IT Security and Risk.

GENERAL FUNCTION: Part of the systems engineering job family responsible for the oversight,

design and engineering of Fifth Third End User computing hardware systems (i.e. Windows 7, 10, SCCM 2016, Apple, and Citrix). Coordinates projects and implements new technologies containing high levels of complexity. Technical hands-on manager and seen as expert in the end user computing field.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating

concerns, and personally following policies and procedures as defined. Accountable for always

doing the right thing for customers and colleagues, and ensures that actions and behaviors drive

a positive customer experience. While operating within the Bank's risk appetite, achieves results

by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

DUTIES AND RESPONSIBILITIES:

  • Functions as a technical expert in the design and engineering of end user computing hardware systems

  • Develops project plans, work assignments, target dates and other aspects of assigned projects

and communicates this information to senior management and the business unit.

  • Plays a key role as the lead technical architect for projects. Responsible for detailed technical

architecture and design for complex projects.

  • Delegates assignments to other staff members

  • Oversees the advanced troubleshooting and problem resolution functions for end user hardware systems

  • Acts as the highest-level technical expert addressing Windows 7, 10, SCCM 2016, office 365 Apple, and Citrix technology areas. Knowledge of data and voice networking is preferable. Well rounded experience in each area, however an emphasis in one area is acceptable

  • Provides strategic development recommendations for new end user computing technologies

  • Researches new technologies and recommends process improvement solutions as it relates to

the recommendation, installation and networking of new Windows Systems.

  • Responsible for systems performance and resolution of production incidents, which may require

24x7 coverage.

  • Liaison to Operations teams to transition day-to-day duties for new technologies being implemented

  • Other duties as required.

SUPERVISORY RESPONSIBILITIES: Yes

  • Bachelor's or Masters degree in Computer Science, Information Systems or other related field or equivalent work experience.

  • 15+ years of IT and business/industry work experience including architecture design and deployment, systems lifecycle management and infrastructure planning and operations.

  • 5+ years of leadership experience managing multiple, large cross-functional teams or projects and influencing senior level management and key stakeholders.

  • Deep knowledge of End User Computing systems

  • Hand on knowledge of Active Directory, scripting, Windows 7 and 10, SCCM 2016, Office 365, Citrix, Cisco ISE, Apple experience a plus

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.