Fifth Third Bank Fraud Analyst I.Fraud Analyst I. Monday-Friday 8AM-5 PM with rotating Saturday in Cincinnati, Ohio
Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.
We employ about 18,000 people, and what we offer is:
# A chance for employees to build their future, with supportive career development and financial wellness programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.
It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.
Enterprise Risk Management (ERM) is the process of identifying, quantifying and managing the risks that an organization faces while applying it to the overall Bank Strategy. While it is impossible to remove all risk from the organization effective risk management requires a strong risk culture and risk governance. Risk culture is the system of values and behaviors within the organization that shapes the day-to-day decisions that we all make. Developing a risk culture is a continuous process # it is consistent with, and builds upon, our Core Values, Leadership Competencies, and Code of Business Conduct and Ethics in that it is based on a common understanding that managing risk is everyone's responsibility and creates an environment that encourages the open exchange of ideas, willingness to elevate concerns, and a commitment to "doing the right thing." As such, risk culture is a critical element of the Bank's risk management efforts.
GENERAL FUNCTION: Responsible for investigating alerts or hits on fraud detection systems to determine what action needs to be taken (holds placed, case referral, completion of a SAR, exit relationship, continued monitoring). Responsible for staffingtheincoming 800 line and mailbox and opening cases based on fraud referrals. Assists the Deposit Fraud Supervisor and Deposit Fraud Manager in developing policies and procedures to enhance fraud detection efforts.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating
concerns, and personally following policies and procedures as defined. Accountable for always
doing the right thing for customers and colleagues, and ensures that actions and behaviors drive
a positive customer experience. While operating within the Bank's risk appetite, achieves results
by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
- Responsible for assisting the Deposit Fraud manager with the overall management of the
Bank's fraud detection systems. This position also works with Bank Protection management to
develop and refine fraud detection controls and the reporting of suspicious activity.
- Responsible for reviewing alerts on fraud detection systems and recommending appropriate
follow-up, including the completion of Suspicious Activity Reports as applicable. Actively assists
the supervisor with respect to exit strategy coordination, if applicable.
Coordinates the investigation of any fraud issues with the appropriate fraud investigative unit or agency, as appropriate.
Interacts with the Bank's departments in identifying fraud detection/trending issues and makes recommendations for improvements to policy and procedures, as applicable.
Initiates and participates in special projects including system and staff analysis to improve the
day-to-day operation of the group.
Responds to incoming phone call requests for information from the department's 800 line.
Handles a high volume of customer inquiries in potentially confrontational situations. Maintains
professionalism and balance between the risk to the bank and the customer.
Manages a significant caseload utilizing the company's investigative case management system.
Opens and prepares cases within Case Management System. Follows all documented
processes and ensures proper case detail is completed.
Monitors department email inbox and responds to all inquiries within a timely manner.
Develops, maintains, and disseminates knowledge on current fraud trends and issues.
Assumes additional responsibilities as requested.
SUPERVISORY RESPONSIBILITIES: None
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
- Understanding of regulatory requirements related to fraud detection/investigation, including
Suspicious Activity Reports, USA PATRIOT Act, OFAC, Reg. CC and FACTA.
Bachelor's Degree or commensurate work experience.
Excellent oral and written communication skills.
Strong organizational skills and attention to detail.
Proactive in identifying potential concerns and following up to resolve such issues.
Ability to research and make appropriate decisions regarding complex cases.
Ability to maintain professionalism in stressful and confrontational situations.
Ability to work independently and meet deadlines.
Strong PC knowledge, including MS Office, Word, and Excel, PowerPoint.
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.