Fifth Third Bank Digital Product Owner II in CINCINNATI, Ohio
Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.
We employ about 18,000 people, and what we offer is:
# A chance for employees to build their future, with supportive career development and financial wellness programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.
It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.
GENERAL FUNCTION: The Digital Product Owner will be responsible for: 1) collaborating with design, technology, and analytics partners to manage new features from ideation through production release in Agile development, 2) ensuringkeymetricsarebeingmet,and 3) pushing boundaries to introduce new and innovative digital solutions to build trust and exceed customer expectations. Will work closely with line of business partners to understand business goals and objectives andensureoureffortsareaddingbusiness and customer value.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers andcolleagues,andensuresthatactionsand behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
.Driving the strategy and roadmap to improve your digital product experiences across mobile apps and browser
.Collaborating with Agile Scrum team on all new feature development, including building backlog, contributing to/reviewing/approving user stories, sprint support, and QA testing; including participating in agile teamceremoniessuchassprintreviews/demos..Engaging with research team to define and implement customer usability testing, concept validation, and co-creation studies to gain insights and identify customer needs and solutions
.Partnering with design and user experience colleagues to ensure an intuitive customer-research led UX/UI that meets customer needs
.Working with cross-functional teams to get buy-in/approval/guidance, including lines of business, operations, legal, compliance, information security, fraud, and related functions
.Track and monitor key performance indicators
.Establish annual goals and objectives for products
.Provide transparency and ongoing communications with line of business partners/key stakeholders
.Maintain and provide product information to Servicing partners for contact center training documentation
.Actively monitor industry trends; participate in industry forums, professional associations, conferences, etc.
SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
.Bachelor's Degree required
.5-7 years of related experience
.Demonstrated success in strategic development and program execution with Consumer and Business banking digital products such as:
# Online Bill Payment
oCredit/Debit Card Self Service features
.Solid digital product management background
.Experience working in Agile development preferred
.Ability to have fun and a willingness to try new things and challenge the status quo
.Effortlessly collaborative with strong intellectual curiosity and creative problem solving
.Strong analytical skills with ability to work through complex concepts/data and present well thought-out, simple solutions
.Ability to self-motivate and work well independently and with different teams
.Strong presence with ability to interact with and influence all levels of the organization
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.