Fifth Third Bank Content Specialist in Cincinnati, Ohio


Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.

We employ about 18,000 people, and what we offer is:

# A chance for employees to build their future, with supportive career development and financial wellness programs.

# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.

# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

The Content Specialist Intern helps ensure we provide engaging experiences in our online banking and mobile experiences by assisting with user friendly, intuitive content and messaging. The Content Specialist Intern helps ensure the voice & tone of our content reflects the Fifth Third brand and resonates with our user personas. The Content Specialist Intern also helps manage content updates, ensuring consistency, accuracy and clarity.

Duties and responsibilities:

# Help develop our voice & tone guidelines and style guides to ensure they complement the Fifth Third brand and fit our user personas.

# Write and maintain high-quality content and user interface messaging.

# Assist with managing a content matrix to track copy across our experiences, and ensure the content meets our guidelines.

# Collaborate with user experience designers, product owners, developers and QA on messaging to ensure accuracy and clarity.

# Understand the Fifth Third online banking and mobile experiences to think through scenarios and use cases to provide supportive content, including where custom messaging will be needed.

# In partnership with team members, work with input from legal and compliance to ensure all digital content meets regulatory requirements. Also ensure our content meets accessibility requirements.

Minimum qualifications:

# Pursuing Bachelor's degree in English, Journalism, Technical Writing, Communications or a related field. Recent graduates may also apply.

# Experience writing and editing. Must be able to provide writing samples.

# Track record of problem solving and collaboration.

# Understanding of user experience and online accessibility guidelines a plus.

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.