Fifth Third Bank Card Customer Management Analytics Sr. Manager in CINCINNATI, Ohio
Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.
We employ about 18,000 people, and what we offer is:
# A chance for employees to build their future, with supportive career development and financial wellness programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.
It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.
Building upon a rich history of innovation in the payments space, the Fifth Third Payments and Commerce Solutions division combines existing businesses such as Treasury Management, Commercial and Consumer Card and Currency Processing Solutions with resources specialized in developing innovative commerce-enabled solutions. Our goal is to provide solutions for complex high-transaction industries and segments and to provide a deeper, more holistic experience to our customers. This division enables Fifth Third Bank to think comprehensively around our customers' needs before, during and after the payment transaction. We are a team of innovators focused on providing best in class solutions to our clients and leveraging technology to improve the overall customer experience.
Lead the Credit Card Customer Management analytics team that enables effective customer management and engagement through various analytically driven strategies, tactics and treatments in various channels. Develop, execute and analyze data-based strategies to manage and grow card customers profitably by optimizing marketed population, product terms, channels and promotional offers. Actively use analytical methods, testing and other objective and hypothesis based approach in the Learning Agenda to make optimal Customer Management decisions and strategies.
DUTIES & RESPONSIBILITIES:
# Develop roll-out and continually optimize winning credit card Customer Management strategies
# Recommend optimal Customer Management decisions (including Balance Transfers, Spend promotions, card migrations, graduations and various customer treatments) in digital, mail, branch and other channels and monitor performance against expectations
# Effectively lead the team of analysts and mentor their development
# Develop Card Services analytical team's acumen through data driven decision-making
# Perform ad hoc and testing analyses in a fast paced and dynamic business environment
# Move quickly to identify, understand, and deliver solutions to address internal or external findings
# Develop ongoing Learning Agenda for the Customer Management team
# Lead analytics team production to drive high quality while efficiently managing a pipeline of analyses
# Work across functional groups to drive results and deliver on goals
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
# Bachelor's degree in quantitative discipline (e.g. science, technology, engineering, math, or economics)
# 5+ years of experience in credit card industry leading analytical teams
# 5-10 years of demonstrated analytical experience
# Experience in data mining and analytics using SAS, SQL, Python, excel
# Excellent verbal, written, and interpersonal communication skills
# Ability to collaborate with, present to, and persuade Executive (including C-level) Management and across functions
# Advanced degree in quantitative discipline (e.g. science, technology, engineering, math, or economics)
# Experience with quantitative marketing and market research techniques
# Comfort ensuring test designs are statistically grounded
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.