Fifth Third Bank Business Controls Manager II - Operations in CINCINNATI, Ohio


Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.

We employ about 18,000 people, and what we offer is:

# A chance for employees to build their future, with supportive career development and financial wellness programs.

# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.

# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

Information Technology's vision is to be recognized as an industry-leading services company by efficiently delivering solutions and services our customers can rely on. We strive to create a business-focused team that drives significant value for the Company while building customer-centric service delivery models through the integration of technologies, data, and processes. Our customers' trust is earned through the effective delivery of resilient, secure products and services while balancing business needs with industry and regulatory requirements.

Fifth Third Information Technology is comprised of several areas including: Commercial IT, Consumer IT, Payments IT, Infrastructure IT, Enterprise and Corporate Applications as well as IT Security and Risk.


As first line of defense, provides business leadership related to identifying, assessing, mitigating and managing risk and ensures the existence of appropriate product and platform supervisory controls. This position is primarily focused on onecomplexline of business or functional area or multiple lines of smaller or medium scope. This highly visible position will work as part of a team that works across the line of business or function to ensure transparency and understanding of operatingissues,risk, and opportunities, including the sound governance, administration and oversight of business activities. Evaluates the industry, market and regulatory environment to anticipate changes and help ensure appropriate alignment with potentialbusinessscenarios.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures thatactions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.


-Establishes a set of processes that include first line of defense risk limits, with policies ensuring that risks are effectively identified, measured, monitored and controlled, consistent with the Bank's risk appetite statement, concentration risklimitsand the Bank's policies within the Enterprise Risk Management Framework.

-With oversight from the Director, Business Controls helps define the strategies and implements controls, policies and procedures to increase effectiveness and efficiency related to their respective business or functional area.

-Influences senior business managers and peers to ensure enforcement of strong risk and governance management while balancing business strategy.

-Implements and communicates the organization's mission, goals and strategies regarding business controls within the Enterprise Risk Management (ERM) framework.

-Proactively manages the relationships with other internal business control groups and the second and third lines of defense (such as compliance, legal, enterprise risk and audit), represents the LOB or function on appropriate Bancorp Riskgoverningcommittees.

-Highlights control breakdowns, inadequate processes, and unexpected events and implements corrective actions to address process and control deficiencies. Quickly and efficiently resolves issues raised by the second and third lines of defense andexternalauditors. Notifies management of changes to applicable enterprise-level policies and risk limits.

-Leverages strong regulatory knowledge to ensure compliance with all applicable laws, regulations, standards and requirements.

-Effectively executes organization design and effectiveness to establish a structure that maximizes governance and productivity with the appropriate talent.

-Manages and provides comprehensive reporting that captures and prioritizes key issues resulting from the business, control functions, audit or other internal and external sources.

-Provides guidance and training on effective implementation and monitoring of the enterprise risk management frameworks.

-Reviews policies for completeness and adherence to the Bancorp's risk appetite, and ensure that policies are maintained centrally in the Policy Center.

-Partners with business managers & Business Process & Controls Manager in creating and maintaining the regulatory inventory, including facilitation of review of regulatory changes, impact assessments and approval of all LoDs.

-Responsible for the documentation of material for final conclusion and oversees post implementation validation based on the risk rating of the change and requirements of the change.

-Reviews self identified items submitted to determine alignment to Functional area and assign issue owner, including oversight, credible challenge and approval on severity.

-Builds testing for applicable processes for Credit Bureau in testing teams- 1st LOD.

-Manages and identifies operational risks in accordance with the ERM, ensuring that adequate internal controls are in place to mitigate risks of all types.

-Partners with business managers in implementing RCSA standards and procedures and ensure quality, consistency, and sufficiency of implementation.

-Coordinates the development of risk dashboards, combining information tracked at the Enterprise level such as Key Risk Indicators, with information on top and emerging risks obtained through discussion with the functional managers.

-Provides guidance to line managers in identifying and monitoring Key Risk Indicators that represent early indicators of key drivers of risk for the division.

-Work with reporting team to ensure data quality check, including coordinating resolution of data reconciliation issues while coordinating root cause analysis and action plan evaluation with LOB.

-Associates loss events with applicable RCSA risks/processes and report operational loss data and trends to various management levels.

-Provides oversight to overall LOB Supplier/Outsourcing strategy, participates in escalated issues that impact LOB process & involve supplier(s).

-Reviews LOB Business case for outsourcing and challenge.

-Maintains a complete and current inventory of all the material processes, product lines, services and functions, with the associated key risks and their thresholds.

-Works with LOB to evaluate risks associated with new product and strategic initiatives prior to formal project review (#is this within appetite') and determines mitigating controls.


Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and providing challenging opportunities that enhance employee career growth; developing the appropriate talentpoolto ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments. Typically supervises several individual contributors and may supervise some managers.


-Bachelor's Degree in management, finance, economics, related field or equivalent experience; Masters Degree preferred.

-5-10 years of financial services industry, risk, business controls or compliance management experience preferred.

-Strong leadership, critical thinking and collaboration skills required.

-Ability to influence peers, colleagues and managers across business and divisional lines to take action on complex, technical or sensitive topics with companywide impact.

-Must be analytical and possess ability to interpret and apply policies and regulations across a large, complex business.

-In-depth business or functional expertise as well as knowledge of applicable policies and procedures required.

-Broad working knowledge of banking products and operations required.

-Excellent presentation and interpersonal skills required.

-Working knowledge of Microsoft products required.

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.