Fifth Third Bank Bankcard Line of Business Director in CINCINNATI, Ohio
Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.
We employ about 18,000 people, and what we offer is:
# A chance for employees to build their future, with supportive career development and financial wellness programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.
It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.
Building upon a rich history of innovation in the payments space, the Fifth Third Payments and Commerce Solutions division combines existing businesses such as Treasury Management, Commercial and Consumer Card and Currency Processing Solutions with resources specialized in developing innovative commerce-enabled solutions. Our goal is to provide solutions for complex high-transaction industries and segments and to provide a deeper, more holistic experience to our customers. This division enables Fifth Third Bank to think comprehensively around our customers' needs before, during and after the payment transaction. We are a team of innovators focused on providing best in class solutions to our clients and leveraging technology to improve the overall customer experience.
The Bankcard Line of Business Director, Small Business Credit Card is a leadership position responsible for the strategy, design, launch and on-going management of Fifth Third's product value proposition and customer experience for small businesses. Small business is an important growth segment for the bank, and this individual will lead our efforts to create a more insight driven approach to value proposition, capabilities and services that leverage the bank's relationship assets to effectively compete in the marketplace. Specifically this leader will partner with IT, Finance, Analytics, Retail, Marketing, and DSG to develop and execute our plan by:
# Understanding and articulating the card opportunity in small business for 5/3
# Ensuring strategy is aligned with the bank's overall strategy for the small business segment
# Developing a plan to gain deep insights from existing small business customers at the bank
# Outlining the current gaps in our product offerings and capabilities
# Testing a prioritized set of value propositions and services with bank customers
# Finalizing the product positioning, branding, offering and marketing
# Developing the business case and financial model
# Leading the technical development and launch of the product
# Create the go-to-market launch plan#marketing, acquisition, PR, activation, etc.
# Bring the small business customer to life for the entire organization
# Mange the performance of the new and existing products on an on-going basis
SUPERVISORY RESPONSIBILITIES: Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunities that enhance employee career growth; developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.
# Bachelor's degree. MBA or other Advanced degree is preferred
# 10+ years of product design & management, customer research and marketing experience
# Deep understanding of the small business segment and/or small business credit cards
# Understanding of Credit Card and emerging payment product and service capabilities
# Strong strategic and analytical ability with effective communication skills
# Demonstrated success launching successful products based on customer insights
# Demonstrated ability to thrive in a highly-matrixed and relationship-driven organization
# Proven ability to influence cross-functional teams without formal authority
# Strong general manager who demonstrates broad business and financial acumen
# Proven ability to use data analytics, research and testing to drive business decisions
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.