Fifth Third Bank Bancorp Dir, ATM-Physical Dist Strategy in CINCINNATI, Ohio
Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.
We employ about 18,000 people, and what we offer is:
# A chance for employees to build their future, with supportive career development and financial wellness programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.
It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.
In Retail at Fifth Third Bank, we continue to focus on delivering a world-class customer experience by keeping the customer at the center of everything we do. Our teams are fully committed to working as One Bank to provide our customers the financial support they need when they need it. Being a Fifth Third better means we are there for our customers and ready to earn their trust and confidence when providing solutions for their needs.
#GENERAL FUNCTION: Direct all aspects of ATM network management for the Bancorp, including multi-year strategic planning, annual budgeting, management reporting, coordination of monthly operating reviews,supplierselection,partnerrelationships,andbusiness case development for both deployment and retirement. Collaborate with Corporate Facilities, DSG Digital Delivery, Retail IT, the Retail Line of Business, Corporate Marketing and affiliates to ensurethatsiteselection,installation,site(including signage and environmental standards) maintenance, cash management, employee training and customer education activities are performed in a manner that meets strategic, operational, and financial targets.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuresthatactions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
ESSENTIAL DUTIES & RESPONSIBILITIES:
ATM Strategy and Planning
.ATM supplier relations, price negotiations, contracting
.Conduct of monthly operating reviews with Managing Director # Distribution Strategy and Head of Retail Banking (and heads of other LOBs as appropriate), including reporting of availability, financialperformance,customerexperience,andtransactionmigration (from financial center) objectives
.Ongoing profitability assessment of individual ATM locations
.Continuous improvement of ATM customer experience
.Ensuring that financial center employees are capable of encouraging customer usage of the ATM network as part of the customer onboarding process
.Directing ATM-related marketing efforts
.Development and execution of Multichannel Platform elements of the Bancorp's Integrated Channel Strategy vision as they relate to enhanced ATM functionality, and ATM fleet optimization.
.Compliance with all regulatory and risk mitigation objectives
Physical Distribution Strategy and Planning
.Ensuring a holistic physical distribution plan that optimizes the deployment of both ATM and Financial Center assets
.Execute against the Network Model elements of the Bancorp's Integrated Channel Strategy vision, as they pertain to the strategic assessment of networks and development/rollout of branch formats
SUPERVISOR RESPONSIBILITIES: Responsible for providing employees and suppliers timely, candid and constructive performance feedback; developing employees to their fullest potential and provide challenging opportunitiesthatenhanceemployeecareergrowth;developing the appropriate talent pool to ensure adequate bench strength and succession planning; recognizing and rewarding employees for accomplishments.
Direct Reports include, but are not limited to:
.Branch Distribution Strategy Manager
.Offsite ATM Manager
"Dotted Line" Reports include:
.ATM Technical Manager (Corporate Facilities)
.Retail ATM and Cash Operations Manager (Retail Operations)
.Manager, ATM Applications Development (Information Technology)
MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:
.Minimum of 10 years experience required in retail operations / channel management / technology planning and operations
.BA/BS degree required; MBA strongly preferred.
.Financial services experience preferred.
.Minimum of 7 years experience in the management of professionals / teams.
.Excellent presentation and communication skills.
.Strong analytical and problem-solving abilities.
.Proven ability to manage multiple complex projects simultaneously.
.Champions Change # Maintains awareness of changing demands and responds accordingly; challenges current and proposed processes; embraces change and encourages its acceptance.
.Leverages Differences # Fosters an inclusive environment to achieve better business results.
.Thinks Strategically # Maintains a long-term, big picture view and balances risk and return.
.Normal office environment with little exposure to dust, noise, temperature and the like.
.Extended viewing of CRT screen.
.Must visit affiliate banks and candidate ATM sites on a regular basis.
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.