Fifth Third Bank Business Banking Relationship Manager I in BLUE ASH, Ohio
Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.
We employ about 18,000 people, and what we offer is:
# A chance for employees to build their future, with supportive career development and financial wellness programs.
# An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.
# An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.
It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.
Fifth Third Bank's Business Banking division is recognized as an industry leader in helping companies reach their business goals as well as their personal financial goals. From treasury management solutions, to lines of credit and loans, to employee savings plans, we partner with small business owners to position their business for success.
GENERAL FUNCTION: Responsible for the business development, relationship management and client experience of companies with annual gross sales of at least $2MM and generally less than $5MM. Assist the business owner in achieving their financial goalsbyproviding smart financial
solutions for both personal and business needs. Expand a book of business as a trusted advisor
for clients and prospects; collaborate with FCMs and a team of product partners utilizing the One
Bank Sales Cycle to understand the clients' and prospects' holistic business needs. Through such
collaboration, develop revenue growth by identifying needs and providing needs based solutions
and services to the client/prospect. Services would include loans, deposits, treasury management, merchant processing and all other applicable business banking solutions. Work location is preferred to be based in a Financial Center.
Responsible and accountable for risk by openly exchanging ideas and opinions, elevating
concerns, and personally following policies and procedures as defined. Accountable for always
doing the right thing for customers and colleagues, and ensures that actions and behaviors drive
a positive customer experience. While operating within the Banks risk appetite, achieves results
by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.
. Work closely with assigned financial centers to deepen existing relationships and acquire new
. Prospect for clients independently by utilizing referral sources, existing clients and centers of
. Attend community and/or specific industry forums, conferences and/or meetings in order to
broaden relationship networks, referral sources and continually deepen knowledge of trends,
practices, services and the competitive landscape.
. Ensure that customer relationships are managed to maximize revenue contribution, while
mitigating risk and focusing on customer needs.
. Work with product partners (Affiliate- Retail IE, WMA, TMO, etc. and Bancorp- Vantiv, Paycor,
etc.), analyze, evaluate and develop a tailored relationship strategy for each client or prospect.
. Cross-sell all applicable 5/3 products and services to an existing portfolio of business customers
and their owners/senior management with the ultimate goal of being client's Lead or primary
. Effectively execute and follow through on One Bank meetings, precall planning processes, One
Bank Consultative Sales approach and prompt post call follow up.
. Utilize the Bank's Customer Relationship Management (CRM) system for client activity tracking,
call reports and pipeline management.
. Partner with Credit (Business Loan Center) and on credit requests and adhere to established
Portfolio Management guidelines.
. Achieve credit standards and metrics in regard to asset quality, credit administration
(matured/renewals, financial statement documents, covenant data integrity, matured notes and
document exception) and RAROC
. Monitor, on an ongoing basis, information concerning customer financial performance, condition,
and industry trends to determine that any credit exposure is at an acceptable risk, and priced
. Responsible for completing all training on schedule including sales, credit, product knowledge
. Complete administrative responsibilities in a timely manner.
SUPERVISORY RESPONSIBILITIES: None.
MINIMUM KNOWLEDGE & SKILLS REQUIRED:
. Bachelor's degree required or equivalent work experience.
. Minimum of 1 year sales experience; minimum of 1 year managing business banking or
commercial relationships preferred.
. Formalized basic credit training or equivalent credit risk experience required. Underwriting
. Proven ability to build new and existing client business and provide a positive client experience.
. Strong business acumen, to include detailed analysis, review of financial statements and
understanding of basic accounting principles.
. Strong knowledge of Business Banking, Treasury Management, FTPS and other business
. Thorough knowledge of Consumer solutions and needs.
. Ability to assess client needs, drivers of profitability, and corporate/personal life cycle optimizing financial solutions.
. Uses effective problem solving and analytical skills with ability to handle and prioritize multiple
. Demonstrates strong verbal and written communication skills, with particular emphasis on
experience in face-to-face negotiations and group presentation skills.
. Champions the Bancorp vision and core-values through personal actions and leadership influence
to promote high-performing work groups. Proven ability to work in a team-based sales
. Must be proficient in all Microsoft Office software; familiarity with prospecting and CRM sales
. Regional /local travel
. Normal office environment with little exposure to dust, noise, temperature and the like.
. Extended viewing of CRT screen.
. Frequent travel possible depending on assignment.
Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.