Fifth Third Bank Retail Personal Banker II in LAKE FOREST, Illinois

Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. As The curious bank, we've staked our claim on looking at things differently, at being better listeners and at showing more commitment. This applies to our relationships with customers and employees alike.

We employ about 19,000 people, and what we offer is:

  • A chance for employees to build their future, with supportive career development and financial wellness programs.

  • An environment where we win together. We celebrate achievement and work collaboratively. We're also a two-time Gallup Great Workplace honoree.

  • An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

Our Financial Centers provide a full range of deposit, digital delivery, lending, and credit card solutions products to individuals and small businesses in 12 states: Ohio, Michigan, Illinois, Indiana, Kentucky, Missouri, Tennessee, West Virginia, Pennsylvania, Georgia, Florida, and North Carolina. We have more than 1,300 full-service Financial Centers, including more than 100 Bank Mart® locations open seven days a week inside select grocery stores. Our Curious Bankers are committed to listening to our customers and inspiring them with smart financial solutions. Customers depend on us to provide banking products/services that impact their lives and meet their needs, whether saving for a home or a child's education, planning for retirement, or building a business.

GENERAL FUNCTION:

A sales position with a primary focus on relationship building and sales development through the promotion of deposits, loans, fee-based services and the retention of customers. Responsible forsellingafullrangeofbankingproductsandservices to existing and prospective customers while providing specialized customer care. Utilize and promote the Retail Sales and Service process, using the prescribed tools and interacting withtheCustomerServiceRepresentatives for referral activity.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing forcustomersandcolleagues,andensuresthatactionsandbehaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of alltypes.

ESSENTIAL DUTIES & RESPONSIBILITIES:

.Sales/Goals Function:

o Consistently meet or exceed sales total point production goals, as set by management and defined by sales force effectiveness (SFE) reporting.

o Maintain a working knowledge of and utilize the Consultative Sales Process with every customer interaction.

o Handle the commercial loan process, as prescribed within the financial center environment, by establishing the relationship, determining business needs, making recommendations for those applicationspassedtotheappropriateloanofficerandmaintainingrelationship as appropriate.

o Uncover consumer loan opportunities through utilization of the Consultative Sales and Service process during customer interactions and oversee the complete consumer loan process following approved guidelines.

o Consistently meet or exceed brokerage referral goals as set by management; and achieve goal in annualized revenue to retain referring designation.

o Maintain a well-developed working knowledge of the complete line of products and services offered, taking responsibility to keep up to date and request assistance for further development needs.

o Promote company products and services by regularly matching customers' needs with the appropriate solutions, to assist in the continuing growth of the office and company.

o Initiate and maintain customer contact through a variety of methods, including but not limited to customer interaction on the line and platform, phone prospecting, Membership Advantage banking and attending various seminars and community events.

o Maintain the sales environment through participation in morning huddles, actively participating in regular sales and office staff meetings, the execution of sales contests, monthly Blitzes and other motivational activities.

o Actively participate in phone prospecting within the financial center, utilizing the appropriate tools provided.

o Establish close relationships with assigned One Bank partners, such as Mortgage, Business Banking and Brokerage, to ensure that established goals for each business line are met.

o Provide guidance to the staff in the referral and sales process.

o Consistently meet or exceed brokerage referral goals as set by management.

.Customer Service:

o Provide a customer experience that is consistent across all customer touch points, is among the leaders in the financial services industry in terms of customer satisfaction, loyalty, and retentionandprovidesadifferentiatedexperiencefromotherprovidersin the market place.

o Promote excellent customer relations by consistently providing premier customer satisfaction with a friendly demeanor, can-do attitude, and willingness to help at all times, providing professional resolution of problems/issues.

o Respond to all customer inquiries and service requests, providing professional resolution of problems/issues in a timely manner; generally within 24 hours, referring complex issues to the Financial Center Manager.

o Develop and maintain close relationships with the customer base of the financial center through knowledge of account ownership, active participation in lobby leadership, assisting the teller line, greetingcustomersbyname,andadherencetocustomerservicestandards as outlined by leadership.

.Bank Operations:

o Open and maintain full range of retail accounts and services.

o Maintain a working knowledge of all security and risk controls in place to protect the Bank against criminal and fraudulent activities and unnecessary risk and exposure.

o Keep up to date on all security controls/protocols.

o Perform opening and closing procedures as a member of the platform staff.

SUPERVISORY RESPONSIBILITIES:

None

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

MINIMUM KNOWLEDGE, SKILLS AND ABILITIES REQUIRED:

o College degree or equivalent combination of education and experience required.

o Experience in a sales environment required; experience in financial industry a plus.

o Pass consultative selling skills certification.

o Work involves ability to perform advanced math functions with capability to analyze credit and financial information.

o Position involves contact with the public, necessitating the ability to present a professional image.

o Work requires the ability to properly read and write well enough to communicate in both oral and written form.

o Position requires an in-depth knowledge of retail policies and procedures in order to utilize good judgment in making sound decisions.

o This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site (mortgage.nationwidelicensingsystem.org) providestheMU4Rquestionsandregistrationrequiredforemploymentin this position.