Fifth Third Bank Financial Center Manager I in KALAMAZOO, Michigan

Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. As The curious bank, we've staked our claim on looking at things differently, at being better listeners and at showing more commitment. This applies to our relationships with customers and employees alike.

We employ about 19,000 people, and what we offer is:

  • A chance for employees to build their future, with supportive career development and financial wellness programs.

  • An environment where we win together. We celebrate achievement and work collaboratively. We're also a two-time Gallup Great Workplace honoree.

  • An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

Our Financial Centers provide a full range of deposit, digital delivery, lending, and credit card solutions products to individuals and small businesses in 12 states: Ohio, Michigan, Illinois, Indiana, Kentucky, Missouri, Tennessee, West Virginia, Pennsylvania, Georgia, Florida, and North Carolina. We have more than 1,300 full-service Financial Centers, including more than 100 Bank Mart® locations open seven days a week inside select grocery stores. Our Curious Bankers are committed to listening to our customers and inspiring them with smart financial solutions. Customers depend on us to provide banking products/services that impact their lives and meet their needs, whether saving for a home or a child's education, planning for retirement, or building a business.


Responsible and accountable for directing and administering a financial center with generally less than $30 million in core deposits and generating less than $700,000 in net profit. Ensure that the financialcenterprovidesthepublicwithbanking services, credit decisions, and service for consumer and commercial loans. Promote growth through the development of deposits, assets, fee-based services and the development and retention of new and existingcustomers.Providethepublic witha teamof employee's who are able to service all customer needs either directly or indirectly in a polite, friendly, capable and professional manner.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank#s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.


o Sales/Goals Function:

o Manage the sales function for assigned Financial Center or Bank Mart and coach team members, setting the example and tone for a strong sales environment that is collaborative.

o Consistently execute, coach to and lead the defined sales and service processes using consultative sales skills and appropriate tools to proactively identify the financial needs of customers or prospects and recommend the appropriate solutionstomeet those needs.

o Lead the team to consistently meet and exceed sales, service, customer experience, and profitability goals as defined by the Retail line of business and leadership.

o Oversee the acquisition and growth of consumer and small business customers by establishing and deepening relationships, determining business or customer needs and making recommendations.

o Actively participate in community activities and leverage outside calling to develop and grow relationships to further benefit the communities we serve.

o Provide leadership necessary to actively work the current book of business and implement new strategies that generate new households and retain/expand current relationships.

o Provide service to customers and prospective customers on various banking matters and professional resolution of problems/issues.

o Maintain a position of trust and responsibility by following our Core Values and keeping all customer business confidential.

o Develop and maintain collaborative relationships with supporting business partners in order to present a holistic approach to assessing the financial needs of customers.

o Manager/HR Function:

o Collaborate with Retail line of business or affiliate leadership to understand sales strategy, set priorities, direct, coach and delegate sales responsibilities to Financial Center staff, ensuring consistent execution of our sales process.

o Understand and coach team members on the importance of operational responsibilities / risk activities impacting Retail.

o Coach/train the team to be cross-trained on duties as necessary.

o Partner with the Affiliate Leadership and Operations team to understand the staffing model and utilize the appropriate tools to adhere to the appropriate Financial Center staffing model.

o Actively participate in the selection and onboarding of new employees.

o Evaluate performance and provide consistent coaching and guidance on a regular basis.

o Establish and facilitate regular sales and staff meetings, promoting participation of all Financial Center members and Business Partners, when appropriate.

o Partner with Retail line of business and affiliate leadership to ensure staff receives proper training to demonstrate ability to sell, cross-sell and/or refer as appropriate to reach individual/team sales productivity goals.

o Ensure that there is consistent communication regarding individual, job family and Financial Center goals and each staff member is held accountable for his/her results.

o Take timely, appropriate action for non-performance and enlist management/business partner involvement as necessary.

o Create a culture that attracts, retains and grows a team that values diversity, inclusion, and engagement.

o Provide rewards/recognition for accomplishments in a timely manner.

o Ensure the staff's continuous education of policies and procedures to adhere to compliance requirements.

o Provide employees with timely, candid and constructive feedback.

o Assist in the development of employees by providing opportunities to enhance employee knowledge and growth.

o Follow the Bancorp Code of Business Conduct and Ethics and other related policies, modeling the ethical behavior expected from every employee within the Bancorp. Set the example and maintain ethical behavior at all times.

o Operations Function:

o Lead the team to consistently meet and exceed operational goals as defined by the Retail line of business and leadership.

o Stay informed, guide and lead the team on regular updates by the Retail Risk & Administration Manager (RRAM), Retail Operations Manager and Bancorp management team with regard to operations policies and procedures, including but not limited toopenand close procedures, daily vault duties, control of cash levels and the adequate supply of inventory, completion of successful audits, fraud detection, and control of over/short by staff.

o Maintain a personal balancing record that is in line with policy; Monitor regularly the balancing performance of the staff and have the ability to find and correct outages and to enlist help as needed for more difficult errors.

o Receive and act on regular updates on the security controls in place to protect the bank assets against criminal, fraud and unnecessary risk or exposure and take necessary steps to ensure compliance within work area by all team members andbusinesspartners.

o Utilize the operations policies and procedures to provide a quality experience for Fifth Third consumer and commercial customers.

o Maintain a position of trust and responsibility by keeping all customer business confidential.


Provides employees timely, candid and constructive feedback; assisting in the development of employees to their full potential and provides challenging opportunities that enhance employee career growth; recognize andrewardemployees for accomplishments. Assist in the development of appropriate talent pool to ensure adequate bench strength and succession planning.

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.


o College degree or equivalent experience required.

o Two (2) or more years experience in a sales environment preferred; experience in financial industry and managing a P&L a plus.

o Ability to successfully execute and coach sales activities designed to acquire new consumer household and small business customers and/or cross-sell to established customers.

o Ability to perform well in a leadership role and be recognized by others as a leader.

o Understanding of advanced math functions that will allow for analysis of credit and financial information.

o Ability to professionally represent Fifth Third Bank in terms of appearance and verbal/written communication.

o Demonstrated ability to develop a working knowledge of Retail policies and procedures in order to utilize good judgment in making sound decisions.

o This position requires S.A.F.E. Act registration at the time of employment through the Nationwide Mortgage Licensing System (NMLS). The NMLS web site ( provides the MU4R questions and registration requiredforemployment in this position.


. Normal office environment.

. Extended viewing of computer screens.

. Periodic travel within the affiliate to attend meetings and/or training.