Fifth Third Bank Multi-Stage Collector I-Auto Loan in GRAND RAPIDS, Michigan

Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. We've staked our claim on looking at things differently to making banking a Fifth Third Better. This applies to our relationships with customers and employees alike.

We employ about 18,000 people, and what we offer is:

  • A chance for employees to build their future, with supportive career development and financial wellness programs.

  • An environment where we win together. We celebrate achievement and work collaboratively. We're also a three-time Gallup Great Workplace honoree.

  • An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

Start time for shift approximately 10am, rotating half-day Saturday mornings.

GENERAL FUNCTION:

Under direct supervision, collects and documents Mid-Stage, Late Stage and High Risk delinquent accounts in accordance with departmental, investor, and legal guidelines, ensuring attainment of company goals. Collects onallnon-mortgageproducts, utilizing multiple systems. Position has direct impact to prevent bank losses in excess of $70MM per year.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures that actions and behaviors drive a positive customer experience. While operating within the Bank#s risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.

DUTIES & RESPONSIBILITIES:

  • Pursues communication with defaulted customers utilizing manual or automated dialing to obtain payment commitments designed to resolve delinquency.

  • Monitor delinquent loans to identify, at the earliest opportunity, situations where alternatives to repossessions, bankruptcies, etc, exist to reduce the loss to Fifth Third (loan modifications, Deferments/Re-ages etc).

  • Identify, evaluate, and resolve reasons for delinquency.

  • Record all collection efforts via the collection system ensuring that all accounts are noted accurately.

  • Conduct research, ordering payment copies, credit bureau reports, statements, and credit applications as necessary, to support the collection efforts.

  • Utilize cross sell of alternative loan products to reduce losses and promote continued business when applicable.

  • Record all collection efforts via the collection system insuring that all accounts are noted accurately.

  • Execute department strategy plan to collect delinquent accounts.

  • Access statements, applications, and third-party vendor services to locate or perfect customer contact and make some strategic actionable decisions.

  • Stay in compliance with the Fifth Third Quality Assurance Desktop Procedure guidelines.

  • Escalate calls and/or problem accounts to supervisor, repossession, legal or collection agencies as appropriate.

  • Review daily reports to identify job performance month to date and task completion.

  • Insures completion of all projects and/or additional assignments assigned to them.

  • Perform other duties as business needs dictate as directed by management

SUPERVISORY RESPONSIBILITIES:

None.

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.

KNOWLEDGE & SKILLS REQUIRED:

  • High school diploma or equivalent.

  • Minimum one-year customer service or collection experience required.

  • Strong oral and written communication skills.

  • Attention to detail.

  • Basic mathematical and analytical skills.

  • Strong computer aptitude.