Fifth Third Bank Mail Operations Associate I in CINCINNATI, Ohio

Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. As The curious bank, we've staked our claim on looking at things differently, at being better listeners and at showing more commitment. This applies to our relationships with customers and employees alike.

We employ about 19,000 people, and what we offer is:

  • A chance for employees to build their future, with supportive career development and financial wellness programs.

  • An environment where we win together. We celebrate achievement and work collaboratively. We're also a two-time Gallup Great Workplace honoree.

  • An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

Central Operations is the home of over 2,300 employees who handle Fifth Third Bank's back-office functions and Contact Center services for nearly six million customers. Our goal is to operate as an efficient, behind-the-scenes machine to allow Fifth Third Bank transactions to be seamlessly executed for our affiliates and customers.


Performs routine and non-routine clerical duties involved in the shipping of materials. Delivers and collects mail from various departments throughout the bank. Sort incoming mail for distribution. May create basic reports formanagement and assist in the training of new employees. Dispatches outgoing mail.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensures thatactions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.


  • Prepares and Dispatches mail to couriers.

  • Stamps, stencils, or glues identifying information on incoming mail or outgoing materials.

  • Sorts mail according to destination by mail drop.

  • Maintain security at I/O window.

  • Delivers and collects mail from various departments.

  • Re-addresses undeliverable mail bearing incomplete or incorrect addresses.

  • Determines method of shipment utilizing extensive knowledge of shipping procedures, routes and rates.

  • Tracks record and delivery of all certified, registered, and overnight (express) mail.

  • Maintains records on incoming and outgoing shipments.

  • Verifies information on all counts (or weights) against bills of lading, invoices, records, or other records.

  • Assembles containers or selects pre-assembles containers inserting items using spacers, fillers, protective padding, etc.

  • Ensures all mail is properly routed out daily.

  • Maintains inventory of shipping materials and supplies.

  • Serves as the #go to# person for internal and external requests for mailing or delivery information.

  • If required, acquire working knowledge of 1FD process.

  • May create basic reports for management.

  • Performs other duties as assigned.



Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.


  • High school diploma or equivalent.

  • Basic computer skills.

  • Knowledge of various prices and procedures are necessary.