Fifth Third Bank Director, Commercial Digital in CINCINNATI, Ohio

Fifth Third Bank is one of the top-performing banks in the country, with a heritage that spans more than 150 years. As The curious bank, we've staked our claim on looking at things differently, at being better listeners and at showing more commitment. This applies to our relationships with customers and employees alike.

We employ about 19,000 people, and what we offer is:

  • A chance for employees to build their future, with supportive career development and financial wellness programs.

  • An environment where we win together. We celebrate achievement and work collaboratively. We're also a two-time Gallup Great Workplace honoree.

  • An invitation to impact lives in a positive and lasting way. Everything we do is geared toward improving lives. That's fun and exciting.

It comes down to the fact that Fifth Third is a warm and caring place to with which to grow # as a customer or as a team member.

With employees located throughout Fifth Third Bank's footprint, Corporate Facilities is a diverse team working in unison to provide convenient, safe, clean, and cost-efficient facilities for all of our customers and each of the Bank's employees. We partner with Bancorp and Affiliate leadership to execute the Bank's strategic plan for new branch and ATM locations, while collaborating with lines of business to provide the facilities they require to support the ever-changing needs of our customers. Through strong internal and external partnerships, we are dedicated to achieving business objectives while diligently managing expenses.


The Commercial Digital Director is responsible for designing a Commercial Digital strategy and executing upon it. This includes every stage of design, integration and execution of an integrated digital-first client experience strategy which is likelytoinclude design, integration and execution of new processes and systems, changing how we work and advocating agile methodology, and ensuring our employee-facing and client-facing experiences are optimized from a technology and design standpoint.Theindividual must partner with the Commercial and Payments businesses, as well as, IT, Finance, Marketing, Decision Sciences, and many other One Bank partners to bring better and more integrated solutions and processes to our clients that will helpthemengage seamlessly across all channels and teams.

Responsible and accountable for risk by openly exchanging ideas and opinions, elevating concerns, and personally following policies and procedures as defined. Accountable for always doing the right thing for customers and colleagues, and ensuresthatactions and behaviors drive a positive customer experience. While operating within the Bank's risk appetite, achieves results by consistently identifying, assessing, managing, monitoring, and reporting risks of all types.


.Develop and drive the overall Commercial & Digital strategy: what solutions to offer; how to position and price the various options; define the value propositions and client value.

.Lead and define the digital strategy and product experience and digital roadmap for Commercial Banking using expertise in mobile user experience, client experience, product development, and design.

.Establish and manage annual goals and objectives for the digital commercial channels, ensuring consistency with the overall strategic direction of the Commercial Bank

.Understand the current business challenges and emerging digital commercial trends and partner with the lines of business to identify critical process changes and technology enhancements with a focus on quick wins balanced with long-termtransformationalclient experiences.

. Ensure strategies align with a constant focus on profitable growth and operational efficiencies that will address short-term needs while supporting long-term Bank strategies.

. Oversee the execution of initiatives to deliver on approved strategies.

. Evaluate commercial digital strategy effectiveness through key performance indicators that ensure results contribute to increased Bank sales and profitability and enhanced client experience.

. Ensure commercial digital management and governance is aligned with organizational needs, risk appetite and industry best practices.

. Develop and oversee risk mitigation strategies to support delivery and implementation of commercial digital strategies.

. Develop and maintain key relationships with internal and external partners

. Participate- and partner in corporate task forces designed to drive positive client experiences.

. Integrate data analytics, product metrics, user experience research, competitive and market analysis, and company goals to drive prioritization of product initiatives.

. Engage closely with cross-functional stakeholders to define a roadmap for Commercial Banking that meets customer and banker needs.

. Oversee projects within large matrix organization of commercial and payments businesses, IT and various Fifth Third Bancorp teams.

. Partner with product owners and partners to build collaboration around the product roadmap, ultimately to develop a unified customer experience, drive business objectives forward.

. Manage cross-impacted initiatives and cross-functional stakeholder communications to ensure business needs are met. Set and manage expectations through effective written and oral communications.

. Partner with Product Management, Sales, Marketing and other internal teams to ensure they have the appropriate support and tools to drive adoption and utilization of digital products among the Commercial Banking client base.


Responsible for providing employees timely, candid and constructive performance feedback; developing employees to their fullest potential and providing challenging opportunities that enhance employee career growthwhilerecognizing and rewarding employees' accomplishments. Assist in the development of appropriate talent pool to ensure adequate bench strength and succession planning.

Fifth Third Bank is proud to have an engaged and inclusive culture and to promote and ensure equal employment opportunity in all employment decisions regardless of race, color, gender, national origin, religion, age, disability, sexual orientation, gender identity, military status, veteran status or any other legally protected status.


.Bachelor's degree in Business, Technology or other related discipline. M.B.A. or equivalent advanced degrees preferred or equivalent professional experience.

.10+ years of professional experience in digital, commercial banking and/or technology-related roles or commercial business roles with digital-connection.

.Relevant experience working in wholesale banking, payments, e/m-commerce, online and mobile platforms.

.Strong understanding of the mobile & emerging payments landscape, avid user of digital applications.

.Strong business acumen to quickly learn new business processes and understand how technology can support the business in achieving revenue and profit goals.

.Excellent interpersonal skills with the ability to successfully engage and influence.

.Expertise in defining and building out product roadmap and business models.

.Experience with bringing together cross functional teams and leading execution in an agile delivery model.

.Ability to influence stakeholders with diverse points of view and build coalition.

.Structured thinker, effective communicator with excellent written communication skills.

.Proven track record of delivery and new product feature creation.

.Ability to prioritize projects and efforts according to business need and industry trends.


.Normal office environment with little exposure to dust, noise, temperature and the like.

.Extended viewing of CRT screen.

.Travel approximately 25% (domestic).